Sheraton Columbia Town Center Hotel

Located conveniently to my family and restaurants

General services and facilities are good. Hotel staff quite helpful.

Location a bit far from downtown. I also find breakfast slightly expensive.

the bathroom needs to be much bigger. Other than that I had a very good experience!

Upon arrival at 6:00 pm on May 15, 2012 - the Sheraton Management told us that they did not have a room for us - regardless of our committed (and paid for) confirmation number. The Management claimed that they had a water problem and a wing of rooms were closed. At the same time another guest was checking in with no issues. The Sheraton Management told us that other hotels in the area were full and we were left on our own to find a place. They cancelled our reservation and "refunded" our payment to our credit card. What poor customer service. I don't believe that they had a water issue - they were oversold and took the preferred customers.

The booking through Booked.net was a problem. I had booked a king sized bed/room and had been down sized to a double bed (same higher price) and was told by 3 agents from Booked.net that there wasn't anything we could do that the hotel doesn't have to honor the booking. Finally one woman from booking helped me to get king room back but the stay wasn't especially nice. The room was in a basement off of the main and rooms were run down and depressingly dark. Sound absorbency was terrible, you can hear noise from the hallway as if the person is standing next to you. A few instances with the staff are not worth reporting as there is not enough room here. Good location but not a good hotel at all!!!!

The booking through Booked.net was a problem. I had booked a king sized bed/room and had been down sized to a double bed (same higher price) and was told by 3 agents from Booked.net that there wasn't anything we could do that the hotel doesn't have to honor the booking. Finally one woman from booking helped me to get king room back but the stay wasn't especially nice. The room was in a basement off of the main and rooms were run down and depressingly dark. Sound absorbency was terrible, you can hear noise from the hallway as if the person is standing next to you. A few instances with the staff are not worth reporting as there is not enough room here. Good location but not a good hotel at all!!!!

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